Experienced engineer with nearly 6 years of expertise in designing, deploying, and maintaining IT infrastructure in Windows 10/11
and Windows Server environments. Currently working as a Microsoft 365 & Mimecast engineer for a large CSP in Raleigh, NC, I am
seeking to leverage my skills as an Azure Engineer.
Technical Expertise
- Networking
- Windows Server
- Application Support
- Active Directory
- Virtualization
- Microsoft 365
Skills
- Time Management
- Compassion
- Empathetic
- Active Listener
- Problem Solver
- Teachable
- Team Oriented
- Customer Service
Certifications
- CompTIA Security+
- CompTIA Network+
- CompTIA A+
- Microsoft 365 Certified: Administrator Expert
- Microsoft Certified: Identity and Access Administrator Associate
Experience
Rapidscale, Microsoft 365/Mimecast Engineering
12/2024 - Present | Hybrid
Logivision Technologies, Systems/Network Engineer
01/2023 - 11/2024 | Remote
- Conduct routine maintenance on client infrastructure, including firmware updates, patching endpoints/servers, and managing on-prem and cloud backups.
- Deploy and maintain system/network infrastructure for small to medium-sized businesses.
- Resolve issues related to Windows 10/11, Windows Server, cybersecurity, networks, applications, email, and VoIP.
- Manage 10+ projects, consistently meeting deadlines and revenue goals.
- Implement Microsoft Entra Connect for hybrid infrastructures.
- Administer Microsoft 365 including Exchange, Teams, SharePoint, and Entra ID.
ePlus, Network Operations Center Engineer
07/2022 - 12/2022 | Remote
- Monitored network/systems infrastructure for high-profile clients.
- Troubleshot Cisco and Fortinet appliances.
- Communicated technical findings and maintained excellent response times.
First Citizens Bank, Service Desk Representative II (Contractor)
11/2021 - 07/2022 | Hybrid
- Troubleshot VoIP phones, workstations, printers, and applications.
- Ensured system functionality and earned praise for communication.
- Alerted incident managers during bank-wide outages.
Logivision Technologies, Tier 2 IT Service Technician
07/2021 - 11/2021 | Millersburg, OH
- Main escalation point for Tier 1 incidents (20–30 tickets daily).
- Performed advanced troubleshooting of servers, networks, and VoIP systems.
- Assisted in physical deployment of IT infrastructure.
Logivision Technologies, Tier 1 IT Service Technician
08/2019 - 07/2021 | Millersburg, OH
- First responder for all reported incidents within SLAs.
- Provided workstation/server/network support and troubleshooting.
Education
Stark State College – Computer Technology
08/2017 - 12/2019 | Canton, OH